To provide the best customer satisfaction, we provide the following solutions. Feel free to contact us if you have any questions regarding the Return & Refund Policy by calling the restaurant . For immediate response, please call the restaurant. Thank you so much!
If you get food that is different from your receipt, we sincerely apologize. Please call us as soon as you notice that you received the wrong food. You may come to pick up or ask us to redeliver✝ if available for free*. Please see our redeliver policy below. For credit card payments, we will void the last transaction of your credit card charge and recharge it for the new dollar amount. For cash payments, you will be asked to pay the differences of the balance if the new food has a greater value than the wrong food. In the same way, you will receive the difference of balance back if the new food has less value than the wrong food. In some cases, we may offer you a store credit.
Your order will be priority if you come to pick it up. In all cases, please return the wrong food in the original container(s)* to our host or driver to avoid an additional charge.
In the rare occasion that you do not receive food that is on your receipt, we will make it up to you. Please call us as soon as you notice that we missed any food items in your order. You may come to pick up or ask us to redeliver✝ if available for free*. Please see our redeliver policy below. You may cancel the missed food before we prepare it without any question, and we will refund the amount to a credit card or we will refund you with a store credit. No cash refunds.
Please note: we do provide courtesy items such as disposable silverware, chopsticks, extra sauces, etc. when requested for free. If we mistakenly omit a free courtesy item you are welcome to let us know so we may address the issue with our staff, however we cannot provide discounts, refunds or store credit.
Your order will be priority if you come to pick it up.
We cook our food fresh to order with only the finest and freshest, USDA certified ingredients. We take great care and pride in all of the dishes we make. Please call us immediately if you receive unsatisfactory food caused by uncared handling, bad packaging or strange objects in the food. We will need the food returned in the original container(s)* so we may investigate and deal with the issue. We will prepare for you new dishes and make sure they’re the best. You may come to pick up or ask us to redeliver✝if availabe for free*. If you do not wish to receive a new dish, we may refund the amount to a credit card or we will refund you with a store credit only after we receive the food in the original container(s)* and have confirmed the error to the discretion of the manager on duty. You may drop off the food. Please see our policy on picking up unwanted food below. No cash refunds. In some cases, we may offer you a store credit in the dollar amount of the returned food.
Please note: we strive to prepare and package our pick up and delivery items to preserve the high quality of the food. Keep in mind the temperature, sauce and consistency of some items may vary slightly after being packaged. Please order pick up or delivery items to your discretion.